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FAQ's

Q. Are your items real silver?

A. Yes, our items are .925 sterling silver.

Q. What is Sterling Silver?
A. Silver is a precious metal and, much like gold, is too fine to be utilized in a 100% pure form. To make it durable enough for use in jewelry, pure silver, which has a .999 fineness (99.9%), is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver and the resulting product is .925 sterling silver (92.5%).

Q. What is Rhodium and Rhodium finish?
A. Rhodium is a metal that is a member of the platinum family. In its liquid state Rhodium can be applied to gold, sterling silver, base metals or other alloys to give it the shiny white surface of platinum but at a fraction of the cost. The rhodium coats the silver to enhance shine and durability.

Q. What is Vermeil?

A. Vermeil is essentially .925 sterling silver layered with gold. While standard plating is a mere 2 millionths of an inch of gold over the base metal, vermeil boasts a coating 50 times that thickness, coming in at 100 millionths of an inch over sterling silver. The result is long life gold jewelry with the exact same shine and richness of real 14 karat gold that won't wear down as regular plated gold jewelry does. To care for your gold vermeil jewelry, never machine polish or use any chemicals such as silver or gold cleaner. A simple polishing cloth is all you need to keep your jewelry looking beautiful!

 

Q. Will these rings turn my finger green?
A. No, in almost all cases, these rings will not turn your finger green. However, if a person has a naturally high acidity level to their skin, it is possible for their finger to “turn green” from silver or gold jewelry, especially when the weather is warm and humid. This “green finger effect” may also be an allergic reaction to alloy elements in sterling silver or gold. In some cases, the alloys used to make jewelry more durable, may react with your body chemistry, causing a harmless green or black discoloration on the skin. The rhodium plating that can be found on many of our pieces serves not only to make the jewelry look beautiful but also acts as a defensive layer, preventing this reaction from happening. Another reason for skin discoloration may be the use of lotions, soaps or chemicals that come in contact with your skin on an everyday basis (i.e.: antibacterial soap and household cleaning supplies). A good common rule to follow with jewelry is: Last thing to put on before you leave and the first thing to take off when you get home.

Q. How can I place an order?                                                                                                                                                                                                   A. You may place an order using our secure website, using a credit card or you may mail in a money order. 


Q. Is it safe to submit my credit card information on your website?
A. Yes.

 

Q. When will my credit card be charged for an order?
A. The credit card will be charged at the time the order is placed.

 

Q. Will I be charged tax?
A. Tax will only be charged on orders delivered within New Jersey at a sales tax rate of 7.00%

 

Q. Do you carry half sizes?
A. Unfortunately,half sizes are not available.  Our standard sizes are 5-12 for women and 3-7 for children.  

Q. How do I find out my ring size?
A. We offer a print out ring sizing chart that is located on our home page. If the ring sizing chart is used properly you may determine your ring size. An alternate method would be going to any local jeweler and requesting your finger to be sized. *Please note: Visiting a jeweler is the most accurate way to determine your ring size. We are not responsible for any incorrect interpretations of the ring-sizing chart.

Q. What credit cards do you accept?                                                                                                                                                                                    A. We accept all major credit, debit cards and Paypal.   


Q. Can I place an order and pay with a money order?
A. Yes. If you would like to place an order with a money order please call Customer Service for assistance. Please make money order payable to Posh Silver Company.

Q. Can I place an order and pay thru PayPal?
A. We are now accepting PayPal for all orders.

Q. Can I place an order and pay with a personal check?                                                                                                                                                 
A. Yes,  If you would like to place an order with a personal check please call Customer Service for assistance.  Please note orders will not be shipped until funds clear.  There is a $35.00 fee for all returned checks.

 

 Q. Can I offer Posh Silver Company Gift Cards?
A. No. Sorry not at this time.

 

 Q. Do you offer price adjustments?
A. If you find that a piece of jewelry you have purchased goes on sale within 14 days, Posh Silver Company will gladly issue a refund for the difference. Please email Customer Service with the details of the order or call customer service. You must have your order number available. The product currently on sale must be the exact same color, style and available size listed online as the item previously purchased. Coupon codes are not valid with items on sale. If the new order total has dropped below the free shipping level you will be charged for shipping. Not valid on Posh Silver Company Clearance items. Policy subject to change without prior notice.

 

Q. Can your sales promotions be combined with any other offers such as coupons?
A. Our sales promotions cannot be combined with any other offers or coupon codes.

Q. How can I get a promotion code?
A. You can receive promotion codes by signing up for our newsletters, like us of facebook, and sign up for our email.  Enter your email address in our Newsletter Signup field.  

Q. Can I apply more than one coupon to an order?
A. No, there is a one coupon per order.

 

Q. Can a coupon be applied to an order once the order has been placed?

A. If you have forgotten a coupon code that was emailed to you before your order was completed, we will be happy to accept that code up to the time the order ships.  Please email Customer Service with the exact coupon code, and your order number. You may also call customer service with this information. *Please note: If after a coupon code is applied, your order total drops you below any possible free shipping threshold level, you will be charged the appropriate shipping cost.

If we have missed a Question please email Rachel@PoshSilverCompany.com or contact Customer Service